Privacy Policy

1. Introduction

Welcome to ag44. We are committed to protecting the personal information you share with us when you register, deposit, or use any service on our platform. This Privacy Policy explains in clear, plain language exactly what data we collect, why we collect it, how we use it, and the rights you hold as a registered user in Bangladesh.

By accessing or using ag44, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree with any part of this policy, please discontinue use of the platform immediately.

2. Information We Collect

ag44 collects several categories of information to provide you with a safe, personalised, and compliant gaming experience. The types of data we may collect include:

• Identity data: full name, date of birth, nationality, and a government-issued ID document (such as a National ID card) for age and identity verification purposes.
• Contact data: email address, mobile phone number, and registered city or region within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).
• Financial data: payment method details including bKash wallet number, Nagad account, Rocket account, Upay account, or Visa/Mastercard card details used for deposits and withdrawals.
• Technical data: IP address, browser type and version, device type, operating system, time zone (Bangladesh Standard Time, UTC+6), and session activity logs.
• Behavioural data: game history, betting patterns, favourite game categories, deposit and withdrawal frequency, and any responsible gaming limits you set on your account.

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or political opinions. All financial data related to payment methods is handled with bank-level encryption in transit and at rest.

3. How We Use Your Information

The data we collect from you is used exclusively for the legitimate purposes outlined below. We do not sell your personal information to third parties for marketing or advertising. Specifically, your information is used to:

• Verify your identity and confirm you are aged 21 or above, as required for all users in Bangladesh accessing online gaming services.
• Process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, or card payment, and to maintain accurate transaction records for your account.
• Deliver and improve the gaming experience, including personalised game recommendations, bonus offers, and cricket betting markets relevant to your preferences.
• Detect, investigate, and prevent fraud, money laundering, underage gambling, and other prohibited activities on the platform.
• Respond to your customer support requests, account queries, and complaints promptly and effectively.

4. Cookies and Tracking Technologies

ag44 uses cookies and similar tracking technologies to enhance your browsing experience, remember your login state, analyse site performance, and deliver content relevant to your location and preferences. Cookies are small text files stored on your device and do not contain executable code or personal payment information.

We use session cookies (deleted when you close your browser), persistent cookies (stored for a defined period to remember your preferences), and analytical cookies to understand aggregate user behaviour across the site. You may disable cookies in your browser settings, but doing so may limit certain features of the platform, such as automatic login and personalised game feeds.

5. Data Sharing and Disclosure

ag44 does not sell, rent, or trade your personal data. We may share information with carefully selected third parties only in the following limited circumstances:

• Payment processors and financial service partners (such as bKash, Nagad, Rocket, Upay, and card networks) solely for the purpose of completing your requested transactions.
• Technology and infrastructure providers who host, maintain, and secure the ag44 platform under strict data processing agreements that prohibit any secondary use of your data.
• Regulatory and law enforcement authorities, where we are legally required to do so, for example in response to a valid court order, fraud investigation, or mandatory anti-money-laundering reporting.

We require all third parties to respect the security of your personal data and to treat it in accordance with applicable law. We do not permit third-party service providers to use your data for their own marketing purposes.

6. Data Retention

ag44 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. For active registered accounts, your data is retained for the duration of the account relationship plus a minimum period thereafter as required by applicable financial regulations.

If you request the closure of your ag44 account, we will delete or anonymise your personal data within a reasonable period, except where retention is mandated by law or required to resolve outstanding disputes or protect our legitimate interests.

7. Your Rights as a User

As a registered user of ag44, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right of rectification: if any data we hold about you is inaccurate or incomplete, you have the right to have it corrected.
• Right of erasure: in certain circumstances, you may request the deletion of your personal data, subject to any overriding legal obligations to retain it.
• Right to restrict processing: you may ask us to restrict how we use your data while a complaint or dispute is being investigated.
• Right to object: you have the right to object to us processing your personal data for direct marketing purposes, and we will honour such objections without delay.

We aim to respond to all legitimate data rights requests within 30 calendar days. In complex cases, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reasons for it.

8. Security of Your Data

ag44 applies appropriate technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive financial data, two-factor authentication options for user accounts, and regular security audits of our platform infrastructure.

While we take all reasonable steps to protect your information, no method of electronic transmission or storage is completely secure. In the event of a data security incident that is likely to affect your rights or interests, we will notify you without undue delay and take immediate steps to mitigate any harm.

9. Third-Party Links and Services

The ag44 platform may contain references to game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate their own software environments and may process certain technical data (such as game session logs) as independent data controllers. ag44 is not responsible for the privacy practices of game providers or any third-party technology vendor, and we encourage you to review their respective privacy notices if you have concerns.

10. Changes to This Privacy Policy

ag44 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users by email or via a prominent notice on the platform.

Your continued use of ag44 after a revised Privacy Policy has been posted constitutes your acceptance of the updated terms. We recommend checking this page periodically to stay informed of any changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ag44 handles your personal data, please reach out to our dedicated support team. We are available 24/7 and aim to respond to all privacy-related enquiries promptly.

Email: [email protected] (plain text — not a clickable link). All communications are handled confidentially by our privacy team.